Popular FAQ’s
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Delivery Option |
Details |
Delivery Fee |
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Standard Delivery |
Available for all cities, Delivery may take up to 2 business days once dispatched |
Free |
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Click & Collect |
Guess gives you the option to pick up your order directly from your chosen Guess store during checkout. |
Free |
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All online purchases made by credit or debit card qualify for our Click and Collect service. | ||
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Simply select the ‘Collect in Store’ option during the checkout process. Once your order is ready for pick up, we will send you an email to confirm the pickup details. |
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You can use the tracking number provided in your dispatch confirmation email to monitor your order's status on the courier's website.
Also, you can visit the link below and enter your order number along with the email address used for the purchase
https://www.guess.ae/en/trackorder
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We offer a 15 day returns policy. Items must be unworn or unused and must be in a fully re-saleable condition, in their original packaging with tags still attached. Returns will not be accepted on earrings and swimwear due to hygienic reasons.
- You can submit an online return request using the instructions below.
- Log into your account by clicking on ‘Sign in’ located on the top right corner on Guess.ae.
- Under the ‘My Orders’ tab, select ‘view’ to expand the order on which you would like to request a return.
- Request a return by clicking on the ‘'Return'’ button.
- Within 2-3 business days, our shipping partner will contact you to arrange a pick-up time and location so you can return your item. Once received, the returned item will be checked and approved for return.
- You will be notified by email once the return has been processed.
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Unfortunately, we do not offer any exchange requests at the moment.
If you wish to exchange an item, we recommend you return the original item and once the refund is processed after quality check, you can place a new order for the desired item.
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Refunds are processed to the original payment method:
- Cash on delivery orders: refunds will be issued as a voucher to be used on the next online purchase. Processing times can vary; customer service can provide specific details. Note: (Card on delivery) is considered as Cash on delivery
- Credit or Debit Card: Refund back to card used: After items have been received and accepted, it takes up to 10 business days depending on the different payment providers.
- Tabby Or Tamara: The refund will be processed for the instalments already paid, and the remaining future instalments will be cancelled. it takes up to 10 business days depending on the different payment providers.
- Muse: Points will be credited back to the same Muse account used.
